I was expecting a dingy cold waiting room-- boy was I wrong! Immaculately clean, warm and comfortable with free refreshments! I was even more impressed with the staff! Dave called " the other place" where I took my car first to ask them questions regarding a recall that was not done at their place-- gutsy and I felt like he was going to bat for me!!! A free loaner car, updates on the cost and they actually did more for less money than the "other place"!!I'm a Mazur "lifer" now-- that's the only place I'll take my car now!!!! Thanks to Dave and everyone at Mazurs-- you made my day and you make a difference!!!! Gratefully, Pam B.