I initially contacted Mazur via email to ask them some questions and for a general idea of cost of repair for my suspension. Based on that I scheduled an appointment online to bring my car in to confirm the issues. I showed up slightly early but they were ready, got me in right away and did a thorough written estimate for repairs.Then I scheduled the repair as it would take all day. Showed up slightly early again and again they were ready. Actually shuttled me back to my house so I could work from home. Called me once the large portion was done, followed up throughout the day and then called me, again early, to let me know they would come pick me up......in my freshly washed car.Overall an excellent experience, courteous, timely and the costs were EXACTLY as estimated. Highly recommend and will go there again.