I had a unknown problem when I left my car with them. It was after hours when I left the car, so I left the keys in the drop box, went home and scheduled an appointment online. When they opened I was sent a text telling me when the car would be looked at. A few hours later I received a text and a call telling me what needed to be done and the cost. A few hours later I received another text and call telling me it was ready for pickup. Very convenient, great workmanship, and friendly staff what more could you ask for? Very happy I found a good place to take your car when needed.